At Shine To Clean, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an enquiry, request a quote, or use our cleaning services. This policy is designed to align with Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
Shine To Clean provides professional cleaning services throughout Melbourne, including:
- Residential Cleaning
- Commercial Cleaning
- Carpet Cleaning
- Rug Cleaning
- End of Lease Cleaning
- Window Cleaning
- Tile & Grout Cleaning
- Airbnb Cleaning
- Emergency Cleaning Services
Website: Shine To Clean
2. Information We Collect
We may collect the following information when you use our website or services:
Personal Information
- Full Name
- Phone Number
- Email Address
- Residential or Business Address
- Service Requests and Booking Details
Website Information
- IP Address
- Browser Type
- Device Information
- Website Usage Data
- Pages Visited and Time Spent on Site
Payment Information
Where applicable, payment details may be collected through secure third-party payment providers. We do not store complete credit card information on our servers.
3. How We Collect Information
We collect information when you:
- Complete a contact form
- Request a quote
- Book a cleaning service
- Contact us via phone, email, or website
- Subscribe to marketing communications
- Browse our website
We may also collect information automatically through cookies and website analytics tools.
4. How We Use Your Information
We use your information to:
- Provide cleaning services
- Schedule appointments and bookings
- Respond to enquiries
- Send quotes and invoices
- Improve our website and services
- Communicate service updates
- Send promotional offers (only where permitted)
We only use your personal information for legitimate business purposes.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Improve website performance
- Understand visitor behaviour
- Enhance user experience
- Measure marketing effectiveness
You can disable cookies through your browser settings; however, some website features may not function correctly.
6. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information with:
- Service providers assisting our business operations
- Payment processing providers
- Website hosting and IT support providers
- Government authorities where required by law
Any third parties are required to maintain the confidentiality and security of your information.
7. Data Security
We take reasonable steps to protect your personal information from:
- Unauthorized access
- Loss or theft
- Misuse
- Disclosure
- Modification
While we implement industry-standard security measures, no online transmission can be guaranteed as completely secure.
8. Access and Correction
You may request access to the personal information we hold about you.
If any information is inaccurate, incomplete, or outdated, you may request corrections by contacting us.
9. Marketing Communications
We may occasionally send promotional emails regarding our cleaning services.
You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
10. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of external websites. We encourage you to review their privacy policies before providing personal information.
11. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date. Continued use of our website after updates constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy or wish to access, update, or delete your personal information, please contact us:
Shine To Clean
Website: www.shinetoclean.com.au
Email: shinetocleanservices@gmail.com
Phone: 0426 966 000
Melbourne, Victoria, Australia
